Successfully completed a windows 10 migration project for one of the renowned
aviation related client across their sites in USA, Canada, France and India. The
project included system migration as well as Operating System upgrade from
Windows 7 to Windows across 3000 systems spread across the mentioned
geographies. Teams of field technicians were dispatched at as many as 50 plus
sites simultaneously in different continents and time zones. The project was
completed in a record 4 months period meeting the end customer time line and
ensuring a steady technical support from the OS manufacturers.
We have successfully rolled out Office 365 for a customer at their multiple sites
in Germany. There were around 15 plus sites with 350 plus users on sites. Our
bilingual resources not only rolled out the software rather successfully
provided training to the end user in German language. The project was completed
in 1 month along with the training.
Since past 2 years we are successfully running a contract of 10 full time engaged
IT Level 2 Deskside support technicians for a multi-national insurance company
at their sites in Germany, United Kingdom, France and Belgium. The customer
initially had a requirement of 6 months which has been extended almost 4 times
due to the excellent services and the cost cutting they achieved by having the
best technical resources onboard.
User our Staff Augmentation Image.
We have successfully carried out Windows 10 roll out for an American food and
beverage company for their sites in Belgium, France, Switzerland and United
Kingdom. The project has been successfully completed in Dec 2019 within the
deadline of Microsoft support. Multiple resources were dispatched at 15 sites
across these countries to achieve the deadline. Our teams worked closely with
our client right from devising the roll out plan until its execution.
The project was a blend of operating system migration from windows 7 to windows
10 at the start followed by dedicated onsite staff for a 5 year support
including the additional locations for a need based dispatch model support.
First part of the project started in July 2019 and completed in Dec 2019 across
Mexico, Romania, India, South Korea, France, Germany, Czech Republic and Italy.
The BAU part is still going on with smooth transition from the initial phase.
The customer the same technical team onsite as dedicated staff at their integral
production sites and the remaining ones are being covered under a strict next
business day SLA.
On an NBD basis we have successfully provided Onsite and On demand IT services
for Level 2 technicians across 100 plus sites in UK and Ireland including remote
production sites for a leading industrial gas and Engineering company since past
1 year. We have achieved SLA assurance of 99.1% since past 1 year and the
customer was so happy to renew the contract starting Jan 2020. We are supporting
end user equipment from different vendors including but not limited to Lenovo,
Dell and Apple with customized reporting.
We are providing end user support to the customer at their multiple sites on need
basis since past 3 years. The customer is a public food company with peculiar IT
needs. The services includes operating system re-image, laptop or desktop setup,
user profile configuration and software related onsite support.
We have successfully completed and upgrade from legacy desktops to thin clients
along with installation of new screens for a global recruitment firm. The legacy
devices were disposed of as per WEEE directives. The project was completed
within short span of one week across Ireland, Czech Republic, Hungary, Poland